Shipping Policy
Shipping Policy
1. Shipping Destinations & Costs
| Store Brand | Kindaura |
|---|---|
| Legal Business Entity | WATCHES UNLIMITED |
| Countries Covered | United States of America (All 50 States) |
| Shipping Method | Standard Tracked Shipping |
| Carriers We Work With | FedEx, USPS, UPS, and DHL |
| Shipping Cost | Free Shipping ($0.00 USD) |
| Currency | All orders and shipping configurations are processed in USD. |
| PO Box / APO / FPO | We deliver to all valid physical addresses via FedEx, UPS, or DHL, and to standard PO Boxes via USPS. Military APO/FPO addresses may experience slightly extended transit times. |
2. Fulfillment & Delivery Timelines
We process shipments Monday through Friday, excluding national US holidays. Orders placed over the weekend or on public holidays will begin processing on the following business day.
| Order Cut-Off Time | 5:00 PM (CDT / UTC-5 - Central Daylight Time) |
|---|---|
| Handling Time | 1 to 2 Business Days (Monday – Friday) |
| Transit Time | 3 to 5 Business Days (Monday – Friday) |
| Total Delivery Time | 4 to 7 Business Days (Estimated Total) |
Order Verification & Processing
After you complete checkout, your order undergoes fraud verification, packing, and quality control. This takes 1-2 business days.
Carrier Dispatch & Tracking
The package is handed over to our shipping partners (FedEx, USPS, UPS, or DHL). You will receive an automated email containing your tracking URL.
Transit to Your Door
The carrier transports your watch over 3-5 business days directly to the delivery address provided at checkout.
3. Order Tracking
As soon as your package is dispatched, we will send a shipping confirmation email containing your unique carrier tracking number and a link to the carrier’s website.
- Tracking information may take up to 24–48 hours to display live updates after the carrier scans the parcel.
- If your tracking link does not update after 3 business days, please contact our support team at info@kindaura.shop.
4. Modifications, Errors, and Delays
Order Cancellations & Modifications
Orders can be cancelled or modified (e.g., changing a delivery address) only before the package enters the fulfillment stage. If you need to make an adjustment, contact info@kindaura.shop or call +1 (205) 402-9733 immediately during our business hours (Monday – Friday, 9:00 AM – 5:00 PM CDT / UTC-5). Once an order is dispatched, it cannot be rerouted or cancelled, and must be processed as a standard return according to our Return Policy.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate shipping address during checkout. If a package is returned to us due to an invalid or incomplete address (e.g., missing apartment number), we will contact you to arrange reshipment. Kindaura is not responsible for lost packages delivered to an incorrect address supplied by the customer.
Unexpected Shipping Delays
While we guarantee our handling times, external factors such as severe weather, carrier network disruptions, or peak holiday volumes may occasionally cause transit delays. We actively monitor delayed shipments and will keep you informed if your parcel is severely delayed.
5. Damaged, Lost, or Stolen Packages
Damaged Upon Arrival
If your watch or its packaging arrives damaged, please retain all materials and contact us within 48 hours of delivery. We will require photos of the damage to process a carrier claim. We will immediately organize a free replacement or full refund.
Lost or Stolen Packages
If your tracking shows "Delivered" but you have not received your package, please verify with neighbors and check all entrances to your property. If the package cannot be located after 48 hours of the delivery scan, contact us. We will initiate a formal trace and claim with the carrier. Kindaura will ensure you receive a replacement or refund once the carrier confirms the package as lost.