Refund Policy
1. Refund Calculation & Fees
| Store Brand | Kindaura |
|---|---|
| Legal Business Entity | WATCHES UNLIMITED |
| Refund Amount | 100% Full Refund of the original purchase price. |
| Restocking Fee | None ($0.00). We do not charge administrative or restocking fees on eligible returns. |
| Return Shipping Deduction | None ($0.00). We cover the cost of the return label. |
| Currency | All refunds are processed in United States Dollars (USD). |
2. Eligibility for a Full Refund
Required Product Condition
To qualify for a full 100% refund, the timepiece must be returned to our facility within 30 days of delivery and meet the following strict conditions:
- Brand New & Unworn: The watch must not display any signs of wear, scratches, or use.
- No Alterations: Link bracelets must not have been resized or altered in any way.
- Fully Intact Packaging: The item must be returned in the original Kindaura watch box with all manuals, warranty cards, protective dial films, and manufacturer tags firmly attached.
Please Note: Returns that arrive damaged due to careless repackaging by the customer, or watches that show signs of wear or missing films, will be rejected and shipped back without a refund.
3. Processing Timeline
Once you drop off your authorized return at the carrier facility, here is exactly how your refund is processed:
Facility Inspection (1–2 Business Days)
After the carrier delivers your package to our Hoover, AL returns facility, our quality control team inspects the watch to ensure it meets our "unworn and original" criteria.
Refund Initiation (Immediate)
Upon successful inspection approval, Kindaura immediately triggers a full refund to your original payment method. You will receive an automated email confirmation of this transaction.
Bank / Processor Posting (3–5 Business Days)
The time it takes for the funds to appear on your statement depends entirely on your financial institution. Typically, Credit/Debit cards (Stripe) take 3-5 business days. PayPal balances often update within 1-2 business days. Affirm and Afterpay will adjust your balance and refund paid installments according to their specific processing schedules.
4. Damaged, Defective, or Incorrect Items
If you receive a watch that is physically damaged in transit, possesses a mechanical defect, or is not the model you ordered, you are entitled to a full, immediate refund or replacement.
- You must report the issue to info@kindaura.shop or call +1 (205) 402-9733 within 48 hours of delivery.
- Please provide clear photos of the defect and the packaging.
- We will provide a free return label and process your full refund immediately upon carrier scan of the defective item.
5. Late or Missing Refunds
If you have received a refund confirmation email from Kindaura but have not yet seen the funds returned to your account:
- Step 1: Check your bank account or PayPal balance again.
- Step 2: Contact your credit card company. It may take some time before your refund is officially posted.
- Step 3: Contact your bank. There is often some processing time before a refund is posted (usually 3-5 business days).
- Step 4: If you have done all of this and still have not received your refund, please contact us directly at info@kindaura.shop or call +1 (205) 402-9733.